Privacy policy
Lost Local LLC Privacy Policy
Effective Date: February 20, 2024
Privacy Policy
This Privacy Policy describes how Lost Local LLC collects, uses, and shares your personal information when you use our website located at Lostlocal.co For the purposes of this Privacy Policy, unless otherwise noted, all references to Lost Local LLC include “www.lostlocal.co”, “Lost Local”, “we”, “us”, and “our”. The Lost Local website is an ecommerce site. By using our website, you consent to the practices described in this statement.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
Collection of your Personal Information
In order to better provide you with products and services offered on our Site, Lost Local may collect personally identifiable information, such as your:
-Basic Contact Information: Name, email address, phone number, mailing address.
-Account Information: Username, password, profile picture, preferences.
-Usage Data: Information about how you use the Website and Services, such as browsing history, search queries, and location data (with your consent).
-Device Information: Device type, operating system, IP address, browser type.
-Payment Information: Payment method details (if applicable).
-Non-Personal Information: We also collect non-personal information that does not directly identify you, such as:
-Aggregated data about website usage.
-Device identifiers.
-Browsing and search activity.
Lost Local does not collect any personal information unless voluntarily provided to us. However, there are times you may be required to provide certain information such as:
-Signing up for an account on lostlocal.co
-Signing up for a giveaway/ sweepstake from Lost Local or one of our partners
-Sending us an inquiry via email
-Entering payment information
-Non-Personal Information
We may use this information (but not limited to) contacting you in regards to our products you have purchased or requested from us.
Use of your Personal Information
Lost Local LLC uses and stores your information in order to conduct business operations such as ,but not limited to:
-Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
-Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
-Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
-Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you
Sharing Information with Third Parties
Lost Local does not sell, rent or lease its customer lists to third parties.
Lost Local may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Lost Local, and they are required to maintain the confidentiality of your information.
Lost local may use your information to:
-Run statistical analysis with preferred third party partners
-Send email or posted mail
-Customer Support
-Facilitate deliveries
Any third party partnered with Lost Local is restricted by law from utilizing your personal information for anything except the aforementioned services provided to Lost Local LLC. In addition, all third parties are required to maintain confidentiality of any and all information of the user.
Lost Local LLC may be required to provide your personal information without notice if required to do so by law. Reasons may include, but are not limited to:
-Conforming to the policies of Lost Local LLC when using our site, products or services.
-Protect and defend the property or rights of Lost Local
-Act under exigent circumstances to protect the personal safety of users of Lost Local, or the public.
Tracking User Behavior
Lost Local may keep track of the websites and pages our users visit within Lost Local, in order to determine what Lost Local services are the most popular. This data is used to deliver customized content and advertising within Lost Local to customers whose behavior indicates that they are interested in a particular subject area.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by Lost Local. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Lost Local website.
Use of Cookies
Lost Local uses Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
- Delete your personal information from our records; and
- Direct any service providers to delete your personal information from their records.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
- Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
- Debug to identify and repair errors that impair existing intended functionality;
- Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
- Comply with the California Electronic Communications Privacy Act;
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
- Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
- Comply with an existing legal obligation; or
- Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners, including Shopify, to provide services and advertise to you. [For example, we use Shopify to support personalized advertising with third-party services]. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
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We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
E-mail Communications
From time to time, Lost Local may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Lost Local or click on a link therein.
If you would like to stop receiving marketing or promotional communications via email from Lost Local, you may opt out of such communications by clicking the UNSUBSCRIBE button..
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
Contact Information
If you have any questions about this Privacy Policy, please contact us at service@lostlocal.co.